Shipping Policy

Last updated: 13 September 2026

At Cabana Health, we want your order to arrive safely and as quickly as possible. Please read the information below before placing your order.

Shipping Within South Africa

We currently ship orders to addresses within South Africa.

Shipping Fee: Free shipping on all orders.

Once your order has been processed and dispatched, you will receive a confirmation with tracking information where available.

Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Time

Estimated delivery time within South Africa is approximately 3–7 business days after your order has been dispatched.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances outside of Cabana Health's control.

Remote or outlying areas may require additional delivery time.

Order Tracking

Once your order has been dispatched, you may receive tracking information via email or the contact details provided at checkout.

Please ensure that your delivery information is correct when placing your order. Cabana Health cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

Delays

While we do our best to ensure your order arrives within the estimated delivery period, unexpected delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can assist you with tracking your parcel.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, is missing an item, or you receive an incorrect product, please contact us as soon as possible with your order number and photographs of the issue so that we can investigate and assist you.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist before the order is dispatched, but we cannot guarantee that changes can be made after dispatch.

Contact Us

If you have any questions about your order or our shipping policy, please contact Cabana Health through the contact details provided on our website.

Thank you for choosing Cabana Health.